Data deletion

How to request deletion of your Voiger data, what is removed, and how long it takes.

Requesting data deletion#

Voiger processes data on behalf of the businesses (workspaces) that use our platform. You can request deletion of your data at any time — there is no charge and no obligation to give a reason.

To request deletion, email [support@voiger.io](mailto:support@voiger.io) from the email address associated with your Voiger account, and include your workspace name (or workspace ID). Sending from your account email lets us verify the request; if you are not the account-email holder, ask a workspace admin to send it, or include enough detail for us to confirm ownership.

What gets deleted#

On a verified request we delete the entire workspace and all data associated with it, including:

Contacts and their personal details

Conversations, messages, and call detail records (CDRs)

Call recordings, voicemails, and attachments

Connected channels and connectors — including any WhatsApp Business numbers

onboarded through Meta, which are disconnected from Voiger

Teams, queues, IVRs, and workspace configuration

User accounts belonging to the workspace

Timeline#

We complete deletion within 5 working days of confirming your request, and email you once it is done. Copies held in routine encrypted backups are removed as those backups age out of our normal rotation.

Questions#

Email support@voiger.io and we will help.