Get Conversation Activities

Returns activities for the conversation. When the agent **does not** have CRM contact access for the conversation’s contact, the list may be **filtered**: non-call channel activity can be omitted, and for **call** activities only those where the agent is assignee or a call participant may appear. Full history applies when contact access is granted.

Request · cURL

curl https://api.{cluster}.{platform}.voiger.io/v1/agent/conversations/{id}/activities?_limit=&_skip= \
  -H "Cookie: sid=$VOIGER_SESSION" \
  -H "x-workspace-code: your-workspace-code"

const res = await fetch("https://api.{cluster}.{platform}.voiger.io/v1/agent/conversations/{id}/activities", {
  method: "GET",
  credentials: "include",
  headers: { "x-workspace-code": "your-workspace-code" },
})

const data = await res.json()

Parameters

x-workspace-code string required in header

id string required in path

_limit number optional in query

_skip number optional in query

Response

activities▾

array

id

string

type

string

created_at

string

data

any

json · 200

{
  "activities": [
    {
      "id": "f49a462f-20a9-4147-8253-1b019548bddc",
      "type": "call",
      "created_at": "2025-10-23T08:12:20.985012Z",
      "data": {
        "id": "2cd74eef-16ed-48de-9d23-c1f3a4177550",
        "direction": "outbound",
        "caller": {
          "reference": "947f731b-d361-4c23-8872-88a7b15c13f5",
          "type": "admin"
        },
        "callee": {
          "reference": "6feb3aa5-e6d0-4931-aadd-5edd828bdb95",
          "type": "agent"
        },
        "started_at": "2025-10-23T05:12:20.981342Z",
        "status": "active",
        "queue_id": null,
        "assignee_id": "6feb3aa5-e6d0-4931-aadd-5edd828bdb95",
        "contact_id": null
      }
    },
    {
      "id": "f49a462f-20a9-4147-8253-1b019548bddc",
      "type": "call",
      "created_at": "2025-10-23T08:12:20.985012Z",
      "data": {
        "id": "2cd74eef-16ed-48de-9d23-c1f3a4177550",
        "direction": "inbound",
        "caller": {
          "reference": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
          "type": "customer"
        },
        "callee": {
          "reference": "6feb3aa5-e6d0-4931-aadd-5edd828bdb95",
          "type": "agent"
        },
        "started_at": "2025-10-23T05:12:20.981342Z",
        "ended_at": "2025-10-23T05:15:30.123456Z",
        "talk_time": 180,
        "hold_time": 10,
        "duration": 190,
        "queue_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
        "status": "finished",
        "result": "answered",
        "hangup_by": "agent",
        "assignee_id": "6feb3aa5-e6d0-4931-aadd-5edd828bdb95",
        "contact_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
        "latest_intelligence_status": "completed",
        "latest_call_intelligence": {
          "id": "1a2b3c4d-5e6f-7890-abcd-ef1234567890",
          "call_id": "2cd74eef-16ed-48de-9d23-c1f3a4177550",
          "status": "completed",
          "summary": {
            "overview": "Customer asked for a callback regarding billing.",
            "outcome": "resolved",
            "sentiment": "positive",
            "action_items": [],
            "tag_ids": [],
            "tags": []
          },
          "started_at": "2025-10-23T05:12:21.000000Z",
          "completed_at": "2025-10-23T05:12:45.000000Z",
          "created_at": "2025-10-23T05:12:21.000000Z",
          "updated_at": "2025-10-23T05:12:45.000000Z"
        },
        "tag_ids": [
          "f47ac10b-58cc-4372-a567-0e02b2c3d479"
        ],
        "tags": [
          {
            "tag_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
            "source": "user"
          }
        ],
        "notes": [
          {
            "id": "n0te0000-0000-4000-8000-000000000002",
            "message": "Customer requested callback",
            "created_at": "2025-10-23T15:20:00.123Z",
            "updated_at": "2025-10-23T15:20:00.123Z",
            "user_id": "58ccc3d4-58cc-4372-a567-0e02b2c3a567",
            "user_type": "agent"
          }
        ]
      }
    }
  ]
}