Agent/Get Call

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GET /v1/agent/calls/{id}

Get Call

Request · cURL

curl https://api.{cluster}.{platform}.voiger.io/v1/agent/calls/{id} \
  -H "Cookie: sid=$VOIGER_SESSION" \
  -H "x-workspace-code: your-workspace-code"

const res = await fetch("https://api.{cluster}.{platform}.voiger.io/v1/agent/calls/{id}", {
  method: "GET",
  credentials: "include",
  headers: { "x-workspace-code": "your-workspace-code" },
})

const data = await res.json()

Parameters

x-workspace-code string required in header

id string required in path

Response

call▾

object

id

string

direction

string

caller▾

object

reference

string

type

string

number

string

callee▾

object

reference

string

type

string

number

string

status

string

started_at

string

assignee_id

string

contact_id

string

team_id

string

queue_id

string

voicemail

boolean

tag_ids

array Deprecated — use `tags` instead. Will be removed once clients migrate.

tags▾

array Call tags with source information.

tag_id

string

source

string

notes▾

array

message

string

created_at

string

updated_at

string

user_id

string

user_type

string

call_participants▾

array

id

string

type

string

role

string

reference_id

string

notes_count

integer Total number of notes associated

latest_intelligence_status

string | null Coarse AI processing status reflecting the latest intelligence job (matches DB enum `call_latest_intelligence_status`; null when no job)

children▾

array

id

string

direction

string

caller▾

object

reference

string

type

string

number

string

callee▾

object

reference

string

type

string

number

string

status

string

started_at

string

assignee_id

string

contact_id

string

team_id

string

queue_id

string

voicemail

boolean

tag_ids

array Deprecated — use `tags` instead. Will be removed once clients migrate.

tags▾

array Call tags with source information.

tag_id

string

source

string

notes▾

array

message

string

created_at

string

updated_at

string

user_id

string

user_type

string

call_participants▾

array

id

string

type

string

role

string

reference_id

string

notes_count

integer Total number of notes associated

root_id

string

json · 200

{
  "call": {
    "id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
    "direction": "internal",
    "caller": {
      "reference": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
      "type": "admin",
      "number": "8162"
    },
    "callee": {
      "reference": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
      "type": "agent",
      "number": "1000"
    },
    "status": "connecting",
    "started_at": "2024-12-29T14:30:00.123Z",
    "assignee_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
    "contact_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
    "team_id": "fabac10b-58cc-4372-a567-0e02b2c3d479",
    "queue_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
    "voicemail": true,
    "tag_ids": [
      "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
      "f1e2d3c4-b5a6-7890-cdef-0987654321ab"
    ],
    "tags": [
      {
        "tag_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
        "source": "user"
      },
      {
        "tag_id": "f1e2d3c4-b5a6-7890-cdef-0987654321ab",
        "source": "ai"
      }
    ],
    "notes": [
      {
        "message": "This call was regarding...",
        "created_at": "2024-12-29T14:30:00.123Z",
        "updated_at": "2024-12-29T14:30:00.123Z",
        "user_id": "f47ac10b-58cc-4372-a567-0e02b2c3d480",
        "user_type": "agent"
      }
    ],
    "call_participants": [
      {
        "id": "7890c10b-e5f6-7890-abcd-ef1234567890",
        "type": "admin",
        "role": "caller",
        "reference_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479"
      },
      {
        "id": "a567c10b-58cc-4372-a567-0e02b2c3d480",
        "type": "agent",
        "role": "callee",
        "reference_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
      }
    ],
    "notes_count": 3,
    "latest_intelligence_status": "completed",
    "children": [
      {
        "id": "abcac10b-58cc-4372-a567-0e02b2c3d479",
        "direction": "internal",
        "caller": {
          "reference": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
          "type": "admin",
          "number": "8162"
        },
        "callee": {
          "reference": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
          "type": "agent",
          "number": "1000"
        },
        "status": "connecting",
        "started_at": "2024-12-29T14:30:00.123Z",
        "assignee_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
        "contact_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
        "team_id": "fabac10b-58cc-4372-a567-0e02b2c3d479",
        "queue_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479",
        "voicemail": true,
        "tag_ids": [
          "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
          "f1e2d3c4-b5a6-7890-cdef-0987654321ab"
        ],
        "tags": [
          {
            "tag_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
            "source": "user"
          },
          {
            "tag_id": "f1e2d3c4-b5a6-7890-cdef-0987654321ab",
            "source": "ai"
          }
        ],
        "notes": [
          {
            "message": "This call was regarding...",
            "created_at": "2024-12-29T14:30:00.123Z",
            "updated_at": "2024-12-29T14:30:00.123Z",
            "user_id": "f47ac10b-58cc-4372-a567-0e02b2c3d480",
            "user_type": "agent"
          }
        ],
        "call_participants": [
          {
            "id": "7890c10b-e5f6-7890-abcd-ef1234567890",
            "type": "admin",
            "role": "caller",
            "reference_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479"
          },
          {
            "id": "a567c10b-58cc-4372-a567-0e02b2c3d480",
            "type": "agent",
            "role": "callee",
            "reference_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
          }
        ],
        "notes_count": 3,
        "root_id": "f47ac10b-58cc-4372-a567-0e02b2c3d479"
      }
    ]
  }
}